Blog

1407, 2017

July Greetings

By |July 14th, 2017|Blog|0 Comments

Hello! I hope this newsletter finds you well and achieving your personal and professional goals.

If we are to be an effective and valued partner to you, we first need a powerful answer to the question, “What makes an effective solution provider (partner)?” I reason, if we have an answer to that question, the likelihood that […]

1307, 2017

Volunteer Appreciation: Show Them You Care!

By |July 13th, 2017|Blog, Events|0 Comments

Many InReach clients are professional organizations that rely heavily on volunteers to develop and deliver professional continuing education. Volunteer planners and presenters are critical to the success of continuing education offered by associations, law schools, medical associations, and other organizations. While CE professionals recognize this symbiotic relationship and the importance of it, few have implemented measures to nurture, measure or improve relationships with volunteers. Most CE organizations limit volunteer recognition to a speaking gift, but there is so much more that can be done!

Generally, volunteer initiatives can fall into three buckets: training them, working with them, and showing appreciation for them. Here are a few ideas:

Training

Welcome and provide orientation
Confirm expectations as a volunteer
Provide speaker training

Online and live
Address best practices in presentations, slides, and materials
Give out a certificate!

Create speaker mentoring program

Makes it easier to retire speakers
Creates a better prepared new volunteer

Working

Start out working with new volunteers on limited tasks
Provide a manageable workload with clear deadlines
Don’t waste your volunteers time

Be prepared
Provide support

Check in with volunteers during the timeline where deliverables are being worked on
Answer emails and return calls as soon as practically possible
Communicate with appreciation in all emails and calls throughout the period

Showing

Acknowledge success

Thank you notes
Thank you on social media
Thank your volunteer’s boss or superior

Provide evaluation summaries
Provide your volunteer with an evaluation of your staff: how was it working with us, and how can we improve? Implement appropriate changes
Celebrate National Volunteer Week!

Provide a pizza lunch
Post to social media
Solicit new volunteers

Provide and publish on volunteer contributions; data for leadership and organization’s members
Publish a thank you to your volunteers in a published ad or article in your organization’s professional publications
Create an annual award spotlighting one volunteer

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1307, 2017

Get to Know the InReach Staff

By |July 13th, 2017|Blog|0 Comments

What do you do at InReach? I am the VP of Engineering and responsible for the teams tasked with the development and support of the InReach platform. These teams, both onsite and remote, consist of developers, product managers and product support professionals.

How long have you worked at InReach? I joined InReach December of 2010 as […]

2306, 2017

Because One Award Simply Wasn’t Enough.

By |June 23rd, 2017|News|0 Comments

The State Bar of Arizona has won yet another award for their outstanding program, ‘Hidden in Plain Sight: Dementia and Its Impact on Lawyers and Judges.” As the winner of an Award of Professional Excellence in Public Interest, The Association for Continuing Legal Education (ACLEA) will recognize the State Bar at their annual meeting in […]

2305, 2017

State Bar of Arizona – National Award Winners

By |May 23rd, 2017|News|0 Comments

PHOENIX – May 16, 2017 – The State Bar of Arizona has been selected as the winner of the 2017 Community & Educational Outreach Award, sponsored by LexisNexis, for its program “Hidden in Plain Sight: Dementia and Its Impact on Lawyers and Judges.” The National Association of Bar Executives (NABE) will recognize the State Bar […]

1805, 2017

Get to Know the InReach Staff – Bailey Hummel

By |May 18th, 2017|Blog|0 Comments

What do you do at InReach?  I’m a Client Success Manager, charged with assisting clients in effective and impactful use of the InReach platform.

How long have you worked at InReach?  A year in July 2017!

What do you enjoy most about your job?  I enjoy getting to know our clients and helping them achieve their online […]

1505, 2017

Referral Marketing – Your Opinion Matters

By |May 15th, 2017|Uncategorized|0 Comments

How many of you buy a grocery product because your Mom or Dad told you a certain brand was the best?  If you are like me, you didn’t do any independent research to verify your parents’ recommendation.  You trusted them and acted on it.  You’re welcome, Tide.  In its simplest form, this is referral marketing.

Referral marketing is defined as a “method of promoting products or services to new customers through referrals, usually word of mouth.  Such referrals often happen spontaneously but business can influence this through appropriate strategies.”  Studies and surveys have proven that referral marketing is powerful, and it is one of the most effective forms of advertising when it comes to sales.

A Nielsen online survey found that 84% of global respondents, across 58 countries, said referral, also known as “earned advertising” is the most trusted of all advertising.  A mere one percent of millennials trust traditional advertising and not only purchase based on referrals but also share referrals.  Gen Xers fall into this category too.

Another powerful characteristic of referral advertising is that it is extremely targeted.  After all, the goal is to create a personal recommendation to a family member, friend, or colleague.  Trust drives the effectiveness of referrals too.  Almost all people trust a person’s opinion over standard advertising.  Last, with social media, an average consumer can reach many people within seconds!  These benefits make referral marketing an attractive way to drive new sales.

The InReach product has features that support referral marketing.  If you are not using these features, please consider doing so!  If you have any questions on these options, please contact your Client Success Manager.

Add a ratings and reviews tab to your course description by publishing your evaluations results.
Activate the “Customer Who Bought This Item Also Bought” feature.
Encourage your staff, program planners, speakers, and registrants to use the social media choices in the product description: Facebook, LinkedIn, Twitter, Google Plus, and email.  It’s an easy post.
Include evaluation comments on your catalog landing page.

Other ways to use referral marketing:

Develop a referral campaign for a limited time frame and purpose. Use InReach’s sales survey and discounting options to make this work.

For example, include in your generic advertising on an upcoming webcast that registrants will receive a discount on a future program if they refer a new learner to the webcast, and the learner registers. The criteria can be of your choosing—a new learner to that program only, or a new learner overall that has never purchased an online course.
Email last year’s batch of new lawyers and offer them a discount if they refer a brand-new lawyer to buy anything in your online catalog.
If you have a mandatory course that is also made available through another provider, ask the past registrants of your mandatory course to refer someone that still needs the mandatory offering.

Include evaluation comments and ratings in all your standard adverting. This works especially well for those programs that are done year after year.

InReach continues to work on other product features that help market and merchandize for you.  If any ideas about features that support referral marketing, if you have effectively used referral marketing, or you have some lessons learned to share, pleases contact me.  I’d love to hear from you.

 

 

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1505, 2017

What’s New? Our Customer Module!

By |May 15th, 2017|Blog, Events|0 Comments

At the time of this writing, our new Customer Module has not yet been fully deployed; however, by the time you read this you’ll hopefully have had the chance to use it in your day-to-day work of managing your learners’ continuing education. When I gaze into my InReach issued crystal ball (we ran out of […]

1505, 2017

May Greetings

By |May 15th, 2017|Blog|0 Comments

Hello! I hope this newsletter finds you well and achieving your personal and professional goals.

I’d like to discuss the topic of ‘innovation’ with you. A software and services company must have high expertise in the act of innovating, if they are to become and remain a trusted partner.

The simple definition of ‘innovation’ is to produce […]

1104, 2017

Our Newest Partners in Excellence Award Winner – NASP

By |April 11th, 2017|Blog, News|0 Comments

April 5, 2017 – Austin, TX – InReach, a leading provider of online continuing education (CE) management solutions, announces the National Association of School Psychologists (NASP) as the 2016 InReach Partners in Excellence Award recipient.

An InReach client since 2011, NASP has consistently grown its online catalog through an innovative approach to content promotion. Such examples […]