InReach provides course participants access to technical support and customer service via telephone, email or online chat. And, while the InReach Continuing Education Management System handles online registration and transaction processing, the InReach support team handles offline (mail, fax, and phone) requirements.
What kinds of issues can I bring to InReach Support?
InReach handles all issues related to your participation in online programs from “I’d like to register for tomorrow’s event” and “How do I get my certificate” to “How do I login to my account.” Whatever the issue, the InReach support team is a great place to start.
When is support available?
Live assistance from a support advisor is available Monday through Friday 7am to 10pm Central Time
Weekend assistance is available through live call backs and email support
What is the best way to contact support?
InReach understands the necessity of offering an array of contact options to provide the right service in the right way for our customers. We offer support through phone, chat, and email channels:
(877) 880-1335: Phone support provides you with immediate access to our customer support advisors. This is the quickest way to obtain a resolution to your request.
Chat Support: Available directly through your CE provider’s catalog, chat is available for your convenience.
firstname.lastname@example.org: Emails can be sent 24 hours a day and our average response time is under 6 hours.
What are the system requirements to utilize the InReach platform for my learning education needs?
Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+
Mac: A Mac running Mac OS 10.4.11+ (browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.
Internet Connection: A Cable or DSL Internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.