Before Things Go SOUTHwest

By |2017-09-14T07:53:07+00:00April 29th, 2013|Blog, Online Continuing Education|0 Comments

This week I was on the road, and the wonderful airline that I use almost all of the time had some problems--an entire flight was cancelled and 100 passengers needed alternative travel plans. Comfortably settled in and waiting for my on-time flight, I was able to observe the displaced passengers, and how the airline handled [...]