Customer Success Manager Archives - InReach Continuing Education Management System https://inreachce.com/category/customer-success-manager/ Advance. Practically. Anywhere. Fri, 14 Nov 2025 21:23:26 +0000 en-US hourly 1 https://inreachce.com/wp-content/uploads/2023/08/cropped-IR-32x32.png Customer Success Manager Archives - InReach Continuing Education Management System https://inreachce.com/category/customer-success-manager/ 32 32 Reporting, InReach and You https://inreachce.com/blog/reporting-inreach-and-you/ Tue, 12 Mar 2024 15:45:36 +0000 https://inreachce.com/?p=12904 The Power of Reporting An integral function of any continuing education management system is the ability to report on your learner’s activity. Whether it’s sales data to keep an eye on your financials or completion data for reporting to a regulatory board, knowing what your learners are doing is essential to running a successful continuing [...]

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]]> Net Promoter Score: How Are We Doing? https://inreachce.com/blog/net-promoter-score-how-are-we-doing/ Fri, 08 Mar 2024 17:49:45 +0000 https://inreachce.com/?p=12889 What is a Net Promoter Score? Many continuing education providers use evaluations to assess what their learners think about an individual educational product.  Occasionally, an organization will conduct a member-wide survey to collect information on the educational opportunities provided.  Seldom, if ever, do continuing education providers conduct a Net Promoter Score (NPS) survey.  As a [...]

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]]> Get to Know the InReach Staff – Aubrey Guetlein https://inreachce.com/blog/get-know-inreach-staff-aubrey-guetlein/ Fri, 10 Apr 2020 22:03:55 +0000 https://inreachce.com/?p=12837 Spotlight on Aubrey Guetlein: InReach Senior CSM What do you do at InReach? I am a Client Success Manager, tasked with assisting our clients with effective and meaningful utilization of the platform. I began work at InReach in the Contact Center and that work gave me not only great experience with your customers, but a [...]

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