Customer Success Manager Archives

Reporting, InReach and You

InReach2025-11-14T20:05:20-06:00

The Power of Reporting An integral function of any continuing education management system is the ability to report on your learner’s activity. Whether it’s sales data to keep an eye on your financials or completion data for reporting to a regulatory board, knowing what your learners are doing is essential to running a successful continuing education program. InReach Report Center You may know the many reports in the InReach Report Center, but sometimes you need more. You might look for a setup that our default reports do not offer. We can help with that. We have the tools and skills to [...]

Reporting, InReach and YouInReach2025-11-14T20:05:20-06:00

Net Promoter Score: How Are We Doing?

InReach2025-11-14T21:23:26-06:00

What is a Net Promoter Score? Many continuing education providers use evaluations to assess what their learners think about an individual educational product. Occasionally, an organization will conduct a member-wide survey to collect information on the educational opportunities provided. Seldom, if ever, do continuing education providers conduct a Net Promoter Score (NPS) survey. As a part of a blog series about things InReach does that you should consider doing, I propose you start doing an annual NPS survey. What is a Net Promoter Score? It represents a percentage you calculate by asking your customers or members a single question on a [...]

Net Promoter Score: How Are We Doing?InReach2025-11-14T21:23:26-06:00

Get to Know the InReach Staff – Aubrey Guetlein

InReach2025-11-12T17:04:21-06:00

Spotlight on Aubrey Guetlein: InReach Senior CSM What do you do at InReach? I am a Client Success Manager, tasked with assisting our clients with effective and meaningful utilization of the platform. I began work at InReach in the Contact Center and that work gave me not only great experience with your customers, but a lot of experience using the InReach product. How long have you worked at InReach? 9 years What do you enjoy most about your job? I enjoy being able to personalize our service to meet the needs of each client individually to help them achieve their goals. [...]

Get to Know the InReach Staff – Aubrey GuetleinInReach2025-11-12T17:04:21-06:00

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