There’s big reasons we prefer to shop online – time-savings, convenience and ease of use to name a few. Whether from the couch or waiting at the airport, we have instant access to find exactly what we’re looking for online. It may be an emergency anniversary gift that has to be delivered tomorrow or a book you’ve been dying to read. Regardless of what we’re looking for online, do our search habits change? For example, would I shop for a pair of shoes any differently than I would for an online course that’s required for my profession? Nope, it would be [...]

How to Use Content to Drive Member Loyalty In case you missed last week’s dynamo cast of presenters on the topic of “Using Content to Drive Member Loyalty” here’s a quick recap and links to the presentation slides and webinar recording. Amanda Davis, Online Learning Manager at North Carolina Association of CPAs discussed how their use of high-quality educational content helps to keep members satisfaction with the organization high and lead to overall member retention. Dean West, founder and President of Association Laboratory Inc. highlighted their recent report on the “Future of Association Engagement” and how those key findings relate to [...]

After our recent webinar with Avectra, an Abila company, we got to thinking more about engaging members and what that really means and how to effectively do it. Here’s a selection of articles to read as you consider what engagement means for your association. What We’re Scoring When We’re Scoring Engagement A tool for tracking and measuring member engagement can be valuable for any association—if you can decide what “engagement” actually means to you, first. You Dropped the Ball with Member Engagement. Now what? You become so absorbed elsewhere that when you look up and get a chance to focus on [...]