Monthly Archives: August 2015

Jen’s Corner: Tips for a successful webinar

2017-09-14T07:53:01-05:00

Our stellar Webinar Manager, Jennifer Higgins, knows what it takes to give a great presentation. Here are a few pointers she’s gathered along the way that will not only bring a sense of ease to the process, but make the material much more relatable and interesting. • Remember it’s a team effort, your moderator/webinar coordinator is there to ensure your success, so leverage their assistance from the beginning. Share your presentation materials early in the process and maintain an open dialogue with your coordinator as you make changes or tweaks. • Think, software compatibility! Allow plenty of time to make sure [...]

Jen’s Corner: Tips for a successful webinar2017-09-14T07:53:01-05:00

The Path to CE Success

2017-09-14T07:53:01-05:00

Traditionally summer is the time to load up the car with kids, pets, and whatever luggage will fit and hit the road for a summer road trip. And, if you have any hope of reaching your destination, you need a trusty map to guide you through all the twists and turns on your journey. This summer, we’ve created a guide to help you along your path to CE success. As with any trip, you begin by determining how far your current location is from your destination. In the CE world this means evaluating your delivery methods and looking for the quickest [...]

The Path to CE Success2017-09-14T07:53:01-05:00

Ask a Webcaster – Audio

2017-09-14T07:53:01-05:00

We asked our resident webcaster, Paul Meador, about some tips to follow for a successful streaming educational experience. Previously we posted his suggestions concerning an adequate internet connection. Here’s what he had to share with us about another important aspect of an online training or event: audio. Paul explained, “It’s very important to always remember that video simply enhances the course experience, but audio IS the content. Without good, clean audio, you have no content.” Here are some suggestions that Paul provided to ensure your audio is up to par for your event. • Good audio is the second most important [...]

Ask a Webcaster – Audio2017-09-14T07:53:01-05:00

Learner Support – The Secret Sauce of Success

2017-09-14T07:53:01-05:00

I like to call learner technical support the “secret sauce” of our success in the continuing education industry. Not only is our superior support one of the many things that sets InReach above other companies, it is an invaluable asset to our clients. Just look at the statistics. 89% of consumers have stopped doing business with a company after experiencing poor customer service.1 While 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.2 In the Contact Center we have a crucial mission. We are not only responsible for answering questions and resolving issues, [...]

Learner Support – The Secret Sauce of Success2017-09-14T07:53:01-05:00
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