Our team is trained, ready, and willing to assist your learners to ensure they have a seamless experience accessing their online content. As we all know, technology can be easy for some and difficult for others. No matter the case, our team supports your learner by troubleshooting common technological issues.
Average Monthly Customer Satisfaction Score (CSAT)
To put this number in perspective, the benchmark for online customer support is 80%. We regularly check in with your learners to make sure we are doing all we can to help meet their learning goals.
Support When Learners Need it Most
Though their main function is to help troubleshoot technological issues, our support techs can also guide your learners through your catalog, manage their content, and help with registration and checkout.
We Are Available for Your Learners Through 3 Different Mediums:
Our support inbox is available any time of day. On average, learners will receive a response within a matter of hours. More often than not, it is even shorter than that!
Learners can call our support line any time M-F, 7:00 am to 8:00 pm CT. This is the most popular and effective way to quickly troubleshoot and resolve any issues.
Learners have the option to utilize live chat with one of our support representatives. Help is received in real-time, and it is a quick, easy way to get an answer to your question.
While we don’t offer live support on the weekends, we do have staff checking and responding to emails and voicemails Saturday and Sunday, to ensure your learners never go longer than a couple hours before receiving assistance.
What They’re Saying
“Service was excellent and even went above and beyond to help with my issue.”
State Bar of Arizona Learner
“My representative did an EXCELLENT job in assessing the problem I was having purchasing the continuing education programs I wanted to purchase and walking me through the process, adding very, very helpful tips along the way. Frankly, this was among the best customer service experience I have had in recent memory. GREAT job.”
The Florida Bar Learner
“The representative provided exactly what I needed — in a very professional and knowledgable manner.”
California Lawyers Association Learner
“Perfect experience with fast response and knowledgable staff. Very personable and professional while helping me meet my needs and answer my question.”