Have you been thinking about implementing a Single Sign On (SSO) to integrate your Association Management System (AMS) or Member Management System (MMS) with your InReach catalog, but you don’t even know where to start? Take a look at our Frequently Asked Questions that we put together in the past and are sharing once again to help you or your staff get started on what you need to know about SSO implementation.
Q: What are the benefits of having a Single Sign On?
A: There are multiple! Not only will your learners have the same log-in credentials on the InReach catalog as your organizational website, but your member data will also be in sync with your AMS/MMS database. You can also support member and non-member pricing automatically to promote the benefits of becoming a member. Additionally, there are other InReach features that are only usable with a Single Sign On – talk to your CSM for details!
Q: Can you integrate with my AMS or MMS?
A: Yes, we can! We have current integrations with major AMS and MMS providers as well as smaller “home-grown” solutions.
Q: Is there costs associated with implementing a Single Sign On?
A: Yes, there is a fee associated with implementation as well as a monthly maintenance fee. Contact your CSM for a quote today!
Q: How long does the implementation take?
A: Implementation time can vary, but it’s usually takes anywhere from six to eight weeks.
Q: If I’m already an InReach partner, can I switch to Single Sign On?
A: Yes! During the implementation process we’ll work with you on syncing up currently existing InReach learner accounts and the accounts you have stored in your AMS/MMS.
Q: Will a Single Sign on affect how the InReach Contact Center supports my learners/end-users?
A: Yes, since your AMS or MMS will be the system of record for learner’s log-in credentials, you will need to have internal support staff to assist your learners with log-in related issues. InReach Contact Center staff will not be able to do so, but they will continue to provide support for catalog or registration issues.