SSO FAQS
So you’re thinking about implementing a Single Sign On (SSO) to integrate your Member Management (MMS) or Association Management system(AMS) with your InReach catalog, but you don’t even know where to start? In this month’s newsletter, we’ve put together some Frequently Asked Questions to help you or your staff get started on what you need to know about SSO implementation.
Q: Can you integrate with my AMS or MMS?
A: Yes we can! We have current integrations with major AMS and MMS providers as well as smaller “home-grown” solutions.
Q: Are there costs associated with implementing a Single Sign On?
A: Yes, there is a fee associated with implementation as well as a monthly maintenance fee. Contact your CSM for a quote today!
Q: How long does implementation take?
A: Implementation time can vary, but it’s usually somewhere between six weeks and three months.
Q: If I’m already an InReach partner, can I switch to Single Sign On now?
A: Yes! During the implementation process we’ll work with you on syncing up currently existing InReach learner accounts and the accounts you have stored in your AMS/MMS.
Q: Will a Single Sign on affect how the InReach Contact Center supports my learners?
A: Yes, since your AMS or MMS will be the system of record for learner’s log-in credentials, you will need to have internal support staff to assist your learners with log-in related issues. InReach Contact Center staff will not be able to do so, but they will continue to provide support for catalog or registration issues.
Q: What are the benefits of having a Single Sign On?
A: There are multiple! Not only will your learners have the same log-in credentials on the InReach catalog as your organizational website, but your member data will also be in sync with your AMS/MMS database. You can also support member and non-member pricing automatically to promote the benefits of becoming a member. Additionally, there are other InReach features that are only usable with a Single Sign On, talk to your CSM for details!
